Privacy policy.
Overview
This Privacy Policy describes how Palm-Tech (“Palm-Tech,” “we,”), a business unit of Porch.com, Inc. (“Porch”) collects, uses, and shares personal information. This Privacy Policy applies to personal information we collect when you access and use our websites, mobile applications, or other platforms or properties (the “Properties”), purchase our products or services, complete a survey, contact our sales or customer support teams, or otherwise interact with us (individually and collectively with the Properties, the “Services”). This Privacy Policy also applies to personal information we collect from other sources, including Porch and Porch’s parent company and affiliate companies (each, a “Porch Family Company”).
By “personal information,” we mean information that uniquely identifies an individual, such as your or your client’s name or email address, unique financial information, and information that we link to an individual’s unique identifier(s). If information is de-linked or de-identified, we do not consider it to be personal information. For example, a postal address would not be personal information if it were included in a list of addresses without names or other unique identifiers. Business information (such as the name of a business or the business address or phone number) is not personal information.
References to Palm-Tech (or “we”) also include companies providing services to Palm-Tech, the Porch Family Companies and our business partners, to the extent that such parties are collecting, using, or sharing personal information for or on our behalf. This Privacy Policy applies to information collected by those companies only when they provide it to us.
We may change this Privacy Policy from time to time. If we make changes, we will notify you by posting the updated Privacy Policy on our website and updating the effective date at the top of this Privacy Policy and, in some cases, we may provide you with additional notice (such as adding a statement to our websites’ homepages or sending you a notification). We encourage you to review this Privacy Policy regularly to stay informed about our information practices and the choices available to you.
If you do not agree with the terms of this Privacy Policy, please do not continue using the Services.
Information We Collect
Information You Give to Us
Information We Collect Automatically
When you access or use the Services or when we send you emails, we and our advertisers may use tracking technologies to automatically collect information about you. Please see our Cookie Policy to learn more about these technologies, how we use them, and how to manage or disable them. Automatically collected information may be associated with your unique browser, device identifier or Internet protocol (IP) address, but we do not consider it to be personal information unless it is linked to your unique identifier(s).
Automatically collected information includes:
- Log Information and Analytics. We log information such as IP address, time zone, access times, operating system, browser type and language, Internet service provider (ISP), and the web page you visited before navigating to our Services. We collect information about your use of our products, services, and mobile applications, such as clicks, scrolls, features accessed, access time and frequency, errors generated, performance data, storage utilized, user settings and configurations.
- Usage and Session Information. We collect usage information, such as how many visitors visit a specific page, how long they stay, which links they click on, and how, when and how often they order particular services, and session information, such as mouse actions, pages visited, screen actions and other interaction patterns.
- Device Information. We collect information about the computer or mobile device you use to access our Services, including the hardware model, operating system and version, unique device identifiers and mobile network information.
- Location Data. If you are using mobile Services, we may collect location data directly from your mobile device if your device allows us to do so. In addition, your IP address may provide an approximate geo-location.
- Transaction Information. When you purchase a service, we collect information about the transaction, such as the date and location of the purchase.
- Emails. When you receive emails from us, we collect information about whether and when you opened the email, whether you clicked on the images and links in the email, and whether your computer or mobile device is capable of receiving HTML-based email.
Information Collected from Calls
Information We Collect from Porch Family Companies and Third Parties
The Porch Family Companies provide us with information they collect from their customers and business partners. For example, if you utilize the services of another Porch Family Company, such as Inspection Support Network (“ISN”) software, that company may provide your information to us to allow us to offer other inspection-related services to you.
Palm-Tech also obtains personal information from third-party data providers and public sources. We may match the personal information you provide directly to us (for example, an email address) with information obtained from other sources (such as a name, telephone number, and mailing address). If a third party referred any of our products or services to you through any of our referral programs, Palm-Tech obtains your personal information from that third party, such as your name, email address and other personal information.
If you register for or attend an event that Palm-Tech attends, the event organizer may share your information with us.
When you interact or engage with us on social media sites such as Facebook through posts, comments, questions and other interactions, we may collect such publicly available information, including profile information, to allow us to connect with you, or better understand user reactions and issues. Once collected, this information may remain with us even if you delete it from the social media site(s).
Aggregate and Anonymized Information
Categories of Personal Information Collected
| Category | Examples |
| Identifiers | Real name, postal address, unique personal identifier, Internet Protocol address, email address, phone number, or other similar identifiers. |
| Personal information categories listed in the California customer records statute (Cal. Civ. Code § 1798.80(e)) |
Name, telephone number, credit card number, debit card number, or any other financial information. Address (in states that designate a postal address as personal information, such as California). Some personal information included in this category may overlap with other categories. |
| Protected classification characteristics under California or federal law | None |
| Commercial information | Records of personal and real property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. |
| Internet or other similar network activity | Search history, information on a consumer's interaction with a website, application, or advertisement while using or interacting with Palm-Tech’s websites and applications. |
| Geolocation data | Physical location. |
| Professional or employment-related information | None |
| Inferences drawn from other personal information. | None |
| Audio, electronic, visual, thermal, olfactory, or similar information | Call recordings of customer service calls |
| Biometric Information | None |
| Education Information | None |
How We Use the Information We Collect
To provide, maintain, improve and personalize the Services and the services of other Porch Family Companies.
To analyze trends, administer our websites, and track visitor navigations on our websites to understand what visitors are looking for.
To process transactions, to provide and improve customer service, to communicate with you about your account, changes in our policies or other service matters, and to otherwise manage our customer relationships.
To market products and services from us, the Porch Family Companies, and our and their business partners, to optimize marketing campaigns, and to analyze their effectiveness, distribution and reach.
To develop new products and services.
To detect, investigate and address technical issues, security incidents, fraudulent transactions, abuse, violations of our agreements and policies, and illegal activities.
To comply with our legal obligations and legal process.
To create aggregated or de-identified data sets.
To update, expand and analyze our records and identify new customers.
To carry out certain short-term activities and other reasonable internal purposes related to the Services, the products or services you purchase through us or your ongoing relationship with us.
To perform other business purposes described at the time the information is collected or as otherwise set forth in applicable data privacy laws.
How We Share Information
Porch Family Companies
Companies Providing Services to Palm-Tech
User-Directed Disclosures
Palm-Tech Business Partners
Companies with Which There Is an Existing Relationship
Compliance with Laws and Policies; Protection of Rights
Strategic Transactions
Professional Information
Categories of Personal Information Disclosed
| Category of Information | Category of Third Parties |
| Identifiers |
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| Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)) |
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| Protected classification characteristics under California or federal law |
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| Commercial Information |
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| Internet or other similar network activity |
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| Geolocation data |
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| Professional or employment-related information |
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| Inferences drawn from other personal information |
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| Audio, electronic, visual, thermal, olfactory, or similar information |
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| Biometric Information |
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| Education Information |
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Security
Third-Party Websites or Services
Managing Your Personal Information
Account Information
You may access, update and correct your online account information at any time by logging into your online account and updating your preferences. If you wish to delete your online account, please email us at [email protected]. Please note that, even if your account is deleted, information that you chose to provide in a public area of the Services (such as testimonials) will remain visible to the public and we may retain your information and that of your clients as required by law or for legitimate business purposes. We may also retain cached or archived copies of your information.
You may also request to access information or to update or correct inaccurate information by emailing us at [email protected] or writing us at 2200 1st Avenue South, Seattle, WA 98134.
Cookies
Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of the Services.
To opt out of being tracked by Google Analytics when using our web-based services, visit https://tools.google.com/dlpage/gaoptout
Promotional Communications
Receiving promotional calls, text (SMS) messages, emails and direct mail from Palm-Tech is completely voluntary, and you may opt out at any time. To opt out of promotional communications from Palm-Tech, you can contact Palm-Tech customer service at (888) 736-2462 or email [email protected]. You can also opt out of receiving promotional emails by clicking the unsubscribe link in the email, and you can opt out of promotional text (SMS) messages by texting STOP. You may receive a final email or text message confirming your opt-out. Message and data rates may apply. Please allow up to 10 business days to process any opt-out request.
Please note that even if you opt out, we may still send you non-promotional communications, such as emails about site outages, your online account or service requests that you have submitted.
Communications By Third Parties
Children and Our Services
State-Specific Rights
Your California Resident Privacy Rights
The right to know the categories of personal information we’ve collected about them and the categories of sources from which we got the information (see Information We Collect);
The right to know the business purposes for which we’ve shared their personal information (see How We Use Information We Collect);
The right to know the categories of third parties with whom we’ve shared their personal information (see How We Share Information We Collect);
The right to access the specific pieces of their personal information we’ve collected and to request that we delete personal information, subject to certain exceptions (see below);
The right to opt out of the sale of their personal information (see below); and
The right to not be discriminated against for exercising their CCPA privacy rights.
For purposes of these rights, “sold” and “business purpose” have the meanings given in the CCPA. For example, if you submit an opt-out request, you will not be opted out from transactions that the CCPA does not deem to be sales. In addition, please note that the CCPA does not require us to delete personal information that we need to maintain for certain purposes.
To exercise the access and deletion rights described above, you may submit a verifiable consumer request to us by either:
Calling us toll free at (888) 736-2462; or
Visiting our webpage at https://www.palmtech.com/ccpa-request/
Your Nevada Resident Privacy Rights
Retention
Governing Law; Visitors Residing Outside the United States
Palm-Tech’s website and services are hosted and performed in the United States. This Privacy Policy is subject to the laws of the United States of America and the State of Washington, without regard to conflict of law principles. If you reside outside of the United States, you are responsible for complying with local laws in connection with your use of the Services, and you consent to the collection, transfer, storage, and use of your personal information in the United States in accordance with this Privacy Policy.
The laws governing processing of personal information vary depending on the jurisdiction in which you reside. To the extent the laws of your jurisdiction are more restrictive than the terms of this Privacy Policy, it is Palm-Tech’s policy to follow the requirements of those laws to the extent those laws are applicable to Palm-Tech’s activities or personal information.
Additional Information or Assistance
Please address comments or questions to [email protected] or write to us at the address below.
Palm-Tech
Attn: Privacy Policy
2200 1st Ave S.
Seattle, WA 98134
